Политика возврата средств
Returns & Refunds Policy
Thank you for shopping with D.HOPE.
I want you to feel confident when shopping with D.HOPE and be happy with your purchase. If you have any questions or experience an issue with your order, please contact me at hello@dhope.dk.
Right of Withdrawal
When shopping online, you generally have a 14-day right of withdrawal from the day you receive your order.
If you wish to exercise your right of withdrawal, please contact me at:
Please include your order number and the item(s) you wish to return. I will then provide you with the necessary return instructions.
The product should be returned in a condition that allows it to be inspected as it would be in a physical store. If the product has been handled beyond what is necessary to assess its characteristics and functionality, a reduction in value may apply in accordance with applicable law.
Return Shipping
When exercising your right of withdrawal, you are generally responsible for the cost of returning the item.
If the item is defective, damaged or incorrect, please contact me before returning it.
Refunds
Once your return has been received and processed, your refund will be issued in accordance with applicable consumer law.
Refunds are generally made using the same payment method used for the original purchase.
When exercising your right of withdrawal, the original standard shipping cost is generally refunded. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.
I may withhold the refund until the returned item has been received or you have provided evidence that the item has been sent back.
Defective, Damaged or Incorrect Items
If you receive an item that is defective, damaged or incorrect, please contact me at:
Please include your order number and, if possible, photographs showing the issue. I will assess the situation and help you find an appropriate solution.
As a consumer, you are entitled to the statutory rights provided by applicable laws concerning defective or non-conforming goods.
Exchanges
If you would like to exchange an item, for example for another size, please contact me at hello@dhope.dk.
I will review your request and let you know what options are available.
Made-to-Order Products
D.HOPE uses a print-on-demand model, which means that products are made after an order has been placed. This helps reduce overproduction and unnecessary inventory.
The use of print-on-demand does not by itself affect your statutory consumer rights. Different rules may apply to products that are personally customised or made according to your specific requirements.
Contact
If you have any questions about returns, refunds, exchanges or your order, please contact me:
D.HOPE
Email: hello@dhope.dk
Website: www.dhope.dk
Thank you for supporting D.HOPE and being part of the journey.