We process all orders within 1-2 business days after receiving them. Orders placed after 3:00 PM or on weekends will be processed on the next business day.

Shipping Times Depending on Your Location:

Standard

1. USA Standard Shipping: 7-12 business days
2. Europe Standard Shipping: 6-10 business days
3. Rest of World Standard Shipping: 10-30 business days

Fast Shipping

1. USA Fast Shipping: 5-8 business days
2. Europe Fast Shipping: 5-8 business days

Express Shipping

1. USA Express Shipping: 3-5 business days
2. Europe Express Shipping: 4-7 business days

Please track your order at our Tracking page https://17track.net/en

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Please make sure to track your order on our Tracking page. If you need further assistance, feel free to email us at hello@dhope.dk.

Once your order is placed, you will receive a confirmation email with a tracking number as soon as it is processed and shipped.

1. Check Your Email: Please look out for the confirmation email, which contains your tracking number and a link to the tracking page. You can enter your tracking number to view the status of your shipment.

All orders will be shipped within 48 hours of being placed. You will receive a shipping confirmation email with the tracking information at the email address you provided.

If you have any questions or need further assistance, feel free to reach out to us at hello@dhope.dk. We’re here to help!

Standard Shipping:

1. Standard shipping on all orders within Europe costs €2-€5 depending on weight, but we offer free shipping on all orders over €75.
2. International shipping from our fulfillment center costs €3-€6 depending on weight, with free shipping on orders over €150!

Fast Shipping:

1. Fast shipping within Europe takes 5-8 business days and costs €2.08-€5.70 depending on weight.
2. Fast shipping to the U.S. takes 5-8 business days and costs €4-€11.

Express Shipping:

1. Express shipping to Germany takes 4-7 business days and costs €2-€23 depending on weight.
2. Express shipping to the U.S. takes 3-5 business days and costs €4-€27 depending on weight.

Just a reminder, standard shipping for orders in Europe takes 2-5 business days, and international shipping takes between 7-40 business days.

Please note that these delivery times do not include the 24-48 hours it takes our warehouse to process and pack your order once it is received.

Please check our return/refund/exchange policy here.

Yes, you can exchange an item! If you wish to exchange a product, please follow these steps:

1. Initiate the Exchange: Contact our customer service team within30 days of receiving your order. You can reach us at hello@dhope.dk or +45 52617018
2. Return the Item: Please return the item in its original condition and packaging. Include your order number and the reason for the exchange.
3. Choose Your New Item: Once we receive the returned item, we will process your exchange and send out the new item. If there is a price difference, we will notify you of any additional charges or refunds.

Important notes:

• Please ensure that the item is unused and in its original packaging for the exchange to be accepted.
• Exchanges can take 5-7 business days to process once the returned item is received.

If you have any further questions or need assistance with your exchange, feel free to reach out!