Refund policy

Overview
Thank you for shopping at D.HOPE. We strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.

 Returns

Eligibility: You have 30 days from the date of purchase to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Return Process: To initiate a return, please contact our customer service at hello@dhope.dk Provide your order number, the item you wish to return, and the reason for the return. Our team will guide you through the process and provide a return shipping label if applicable.

Refunds

Refund Process: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3-5 business days.

Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as items with obvious signs of use, items not in their original condition, or items returned more than 14 days after delivery.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again and then contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at hello@dhope.dk 

Exchanges
We only exchange items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at hello@dhope.dk to arrange the exchange. The exchange is free. 

Shipping

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., if you received an incorrect or defective item). Shipping within Denmark is free.

Shipping Time for Exchanges: Depending on where you live, the time it may take for your exchanged item to reach you may vary. 

Contact Us
If you have any questions about our Return and Refund Policy, please contact us at or message us on the website www.dhope.dk

Email: hello@dhope.dk