Shipping policy
Shipping Policy
Thank you for shopping with D.HOPE.
D.HOPE currently ships to selected countries within Europe. As our products are made to order, your order is produced before it is shipped.
Order Processing & Production
All D.HOPE products are made to order. This means that products are produced after an order has been placed rather than being held as traditional inventory.
Your order must therefore go through production before it can be shipped.
Production times may vary depending on the product and fulfillment location.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Delivery
Delivery times may vary depending on:
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Your delivery destination
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The product ordered
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Production time
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The selected shipping method
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The shipping carrier
Any available estimated delivery time and shipping options will be shown at checkout before you complete your purchase.
Please note that the estimated delivery time may include both production and shipping time.
Occasional delays may occur due to circumstances outside of D.HOPE's reasonable control, including carrier delays, customs procedures or other unexpected events.
Shipping Costs
Shipping costs are calculated based on factors such as your delivery destination, order and available shipping method.
The final shipping cost will always be displayed at checkout before you complete your purchase.
Free Shipping
Free standard shipping on orders over €70 to eligible European destinations.
Free shipping applies only to destinations and shipping methods that qualify for the offer and are available at checkout.
Tracking
When tracking is available for your selected shipping method, you will receive a tracking link by email once your order has been shipped.
Please allow some time for tracking information to update after your order has been dispatched.
Delivery Address
Please make sure that your delivery address is complete and correct when placing your order.
D.HOPE cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete delivery address provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact me at:
Please include your order number so I can help investigate the shipment.
Your statutory consumer rights remain unaffected if an order is not delivered within the applicable legal or agreed delivery period.
Damaged Packages or Products
If your package or product arrives damaged, please contact me as soon as possible at:
Please include your order number and, if possible, photographs of the package and damaged product so I can assess the issue and assist you.
Customs and Import Charges
D.HOPE currently ships to selected countries within Europe.
Where applicable, customs duties, import taxes or other government charges will be handled in accordance with the rules applicable to the destination country.
Returns & Refunds
For information about your right of withdrawal, returns, refunds and defective products, please see our:
Returns & Refunds Policy
Contact
If you have any questions about shipping or your order, please contact me:
D.HOPE
Email: hello@dhope.dk
Website: dhope.dk
Thank you for supporting D.HOPE and being part of the journey.